Client Support Officer

Client Support Officer

Open to Residents of Trinidad/Guyana/Canada only. 

Role Description:

The ideal candidate will be responsible for safely operating a forklift to move materials, ensuring accurate inventory management, and preparing items for shipment. Additionally, this role involves performing routine equipment checks and maintaining a clean and organized work area. The successful candidate must demonstrate strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Client Relations:

• Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing timely assistance.
• Cultivate strong, long-lasting client relationships through proactive engagement and personalized communication.
• Gather feedback from clients to identify opportunities for improvement and implement strategies to enhance overall satisfaction.
• Lead Generation:
• Assist in developing and implementing lead generation strategies to expand our client base and increase business opportunities.
• Conduct market research to identify potential clients, industry trends, and competitive insights.
• Collaborate with the sales team to qualify leads, nurture prospects, and facilitate the conversion process.
• Track and analyze lead generation metrics to evaluate the effectiveness of campaigns and refine strategies as needed.

Administrative Support:

• Coordinate client meetings, appointments, and consultations, ensuring smooth scheduling and logistics.
• Maintain accurate client records, including contact information, correspondence, and service agreements.
• Prepare documents, presentations, and reports to support client meetings and projects.
• Liaise with internal teams to ensure seamless delivery of services and prompt resolution of client inquiries.

Social Media Support:

• Contribute to the creation and scheduling of compelling social media content across various platforms.
• Monitor social media channels for client inquiries, comments, and messages, providing timely and professional responses.
• Engage with followers, clients, and industry influencers to foster brand awareness and cultivate positive relationships.

Qualifications:

• Diploma/Bachelor's degree in Business Administration, Communications, Marketing, or related field preferred.
• Previous experience in client relations, lead generation, customer service, or administration is advantageous.
• Strong communication skills, both written and verbal, with the ability to engage confidently with clients and colleagues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with social media platforms.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proactive mindset with a dedication to delivering outstanding service to clients and contributing to team success.

Additional Requirements:

• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle challenging situations with professionalism and resilience.
• Willingness to occasionally work outside of regular business hours to accommodate client needs or special events.