Client Services Manager (Growth and Strategy)

The Client Services Manager, Growth & Strategy will be responsible for leading junior team members who perform various tasks within the Clients’ Growth & Strategy process areas.

Client Services Manager (Growth and Strategy)

 OVERVIEW:

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide support to its member firm KPMG United States (“the Client”). 
The Client’s Growth & Strategy process area performs tasks related to brand governance and management, marketing operations support; writing, researching, curating, and editing a range of client-facing deliverables including proposals, client questionnaires and orals presentation documents, as well as the design of microsites, to support retention of existing clients, as well as winning new business.
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JOB SUMMARY: 
He/She will report on operational achievements and issues to the JESS Functional Manager, and Growth & Strategy Client team members who are accountable for supported work. Additionally, the Manager will become proficient in the Client’s processes, to lead quality reviews for the team members who perform these processes daily, meeting client expectations. He/She will also support the training and onboarding of new team members.

JOB RESPONSIBILITIES

—Perform quality control for accuracy in accordance with quality review standards and conducts quality reviews of team members’ deliverables, ensuring they meet Client’s expectations and deadlines. 
—Collaborate with the Associate Director to identify and resolve operational / delivery related issues and escalate any issues or risks identified to the JESS Associate Director.
—Lead and support the identification of continuous improvement initiatives such as automation and procedural enhancements, championing a culture of innovation within the team.
—Ensure standard operating procedures (SOP) documents accurately reflect the way the processes are performed, updating each time a process change is administered (policy change, improvement, etc.) 
—Cultivate productive relationships between operational teams, functional, and program related stakeholders.  

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​EDUCATION/EXPERIENCE
—Bachelor’s degree in business, Marketing, Corporate Communications, or related field from an accredited educational institution.
—Seven years progressive work experience in a business environment.
—5 years’ experience managing direct reports.
—Project management experience, working on multiple, complex, multi-dimensional projects to varied stakeholders (required)
—Knowledge of quality management processes, best practices, such as Lean Six Sigma, Kaizen (desired)


Technical Competencies/ Process area 

—Data Gathering and Analysis- Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making. The Manager, Growth & Strategy:
I.Gathers, compiles, and interprets pertinent data using various data collection techniques. 
II.Seeks additional resources when gaps and inconsistencies or variances in data are found.
III.Identifies issues, problems, or opportunities and determines if action is needed.
—Technical Writing - Prepares written documentation to transfer technical information about concepts, situations, products, services, or results to audiences with varying levels of technical knowledge. The Manager, Growth & Strategy:
I.Understands the quality review process for technical documents and can apply this to assignments.
II.Has knowledge of writing methods and guidelines as set out by the organization?
III.Designs format and content of documents or communications products to work within a cohesive structure that optimally conveys intended messages to target audiences with clarity and precision.
IV.Can conduct detailed research and gather information to determine the information needed for specific proposals.

SPECIAL CONDITIONS
—Expected to work in a fast-paced team environment.
—Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
—May be required to work extended hours periodically or on public holidays.
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Please view the job description and APPLY HERE

Learn more about K-JESS here: K-JESS Homepage