Branch Ambassador

The incumbent will be responsible for the in branch client experience by creating an enjoyable and welcoming atmosphere, providing information and guidance to help clients access desired solutions.

Job Purpose & Summary:

The incumbent will be responsible for the in branch client experience by creating an enjoyable and welcoming atmosphere, providing information and guidance to help clients access desired solutions. This is achieved by but not limited to providing general service and information to clients who access the Branches’ products and services, directing clients to have their needs fulfilled, initiating transactions and performing general activities geared towards ensuring the satisfaction of visitors and clients.

 Duties and Responsibilities:

• Ensures a positive JMMB Bank Client Experience by greeting  each client and visitor and screening him/her to ascertain the purpose of the visit, logs visit and directs the visitor to the appropriate Team  Member, monitoring and managing the wait time and flow if clients and providing initial assistance to clients Monitors client’s wait time in the waiting area. Manages the client’s On-boarding process
• Manages client’s migration by introducing and demonstrating JMMB electronic media to client
• Provides  general Administration Support to the Department
• Monitors work environment, particularly the lobby, to ensure ergonomic needs are met, adequate supply of forms, envelopes, paper is always in place and are aesthetically pleasing to Team Members, Clients and Visitors and Supports the maintenance of amenities provided for clients by escalating any coffee station needs to the appropriate team member
• Perform other related duties as assigned

Required Qualifications/Experience:

• Tertiary level Diploma/Associate Degree in Banking/Finance or Business Administration from a recognized tertiary institution
• Minimum three (3) years’ working experience in customer service, preferably in a financial institution
• General understanding of products and services offered by the Company

Skills:

• Excellent oral communication skills. Proficiency in written communication
• Emotionally Intelligent (able to discern expressed and unexpressed needs)
• High level of computer literacy

Behavioural Competencies:

• Solution oriented expert
• Actively live our core values as enshrined in the Vision of Love
• Extraordinary leader working in the best interest of all