The Assistant Director, Information & Communication Technology Automation and Control has accountability for the design and creation of an ICT roadmap for current and future needs.

WATER AND SEWERAGE AUTHORITY OF TRINIDAD AND TOBAGO

Job Title:  Assistant Director, Information & Communication Technology, Automation & Control

Division:  Technology, Future Systems & Sustainability

Department/Section:  Information & Communication Technology    

Location:Head Office, St. Joseph

Reports to:  Director Technology, Future Systems & Sustainability

1. JOB PURPOSE:  

The Assistant Director, Information & Communication Technology Automation and Control has accountability for supporting the transformation required in the information technology and communication requirements of the Authority through the design and creation of an ICT roadmap for current and future needs while supporting infrastructure reconfiguration, provision of efficient information systems; artificial intelligence and robotics deployment, development and provision of relevant business applications, remote systems and a reliable networking and telecommunications systems. 

This role supports a transformed Authority in achieving its strategic mandate through the development and execution of policies and/or programs accountability for staffing and leading teams to achieve the stated strategic goals.

This role requires a visionary approach to lead a team of professionals in supporting the Authority’s ability to transform it business using enterprise-wide IT systems, platforms, applications, software solutions, remote services, digitization and automated processes in a demanding, multi-faceted and complex business environment.

2.0KEY ACCOUNTABILITIES:

STRATEGIC LEADERSHIP AND MANAGEMENT

1. Contributes to the development of the strategic plan for the Division/Department/Unit by planning, organising and coordinating activities designed to achieve the transformation agenda.

2. Leads the acquisition, deployment and maintenance of information technology systems to support effective enterprise-wide and integrated customer management systems. 

3. Develops and implements policy in the execution of the accountabilities for the unit.

4. Evaluates and forecasts the business’ evolving needs and responds with appropriate innovation and technology support to transform and automate the business environment.

5. Provides technology-oriented solutions designed to support remote customer and stakeholder processes.

6. Implements an appropriate infrastructure of cloud capability, hardware and software to respond to business requirements.

7. Drives the use and adoption of technology in the Authority with relevant strategies and interfaces.

OPERATIONS

2.8Strategizes the deployment of technology amongst stakeholders and users for optimal adoption and use.

2.9Implements appropriate policies and programs for the optimal use of technology on the Authority.

2.10Ensures that the Authority can adequately respond to its business requirements using technology solutions in the immediate and long-term.

2.11Plans for business continuity risks with appropriate mitigations, infrastructure and resources to support continued operations with technology.

2.12Safeguards the Authority’s data, technology and business systems from risks and disasters.

2.13Supports communications for the authority with its stakeholders using technology deployment and support of multiple channels and media.

2.14Provides a responsive, customer-oriented environment for technology users.

2.15Ensures the reliability and availability of systems to support continued business operations.

2.16Partners with service providers and contractors to provide reliable, responsive and efficient service.

2.17Manages ICT operations in a cost-effective manner.

PEOPLE 

2.18Leads the human resources activity for the unit by managing staff performance through coaching, oral and written discipline and making appropriate interventions for improved performance.

2.19Consults with leaders and stakeholders in the Authority to understand and analyse the technological response that may be required to support the business and related needs.

2.20Partners with service providers, contractors and agencies to request, evaluate and monitor efficient service delivery.

2.21Coaches stakeholders in the adoption of technology as a strategy for promoting operational efficiencies.

2.22Promotes a healthy and safe culture that is compliant with government legislation, company policy, and environmental regulations and standards.

REPORTS

2.23Provides activity reporting for all accountabilities on performance and reliability of systems.

2.24Provides budgeting and expense reporting in keeping with the financial reporting requirements.

2.25Completes performance reporting on staff within the department.

2.26Provides ad-hoc reporting to support decision-making for the business.

2.27Provides reporting on the consideration, recommendation and acquisition of new hardware and software as may be needed.

2.28Completes the organization’s systems for procurement and disposal of assets as may be required from time to time.

Together with such other tasks as required by the Director and which are appropriate up to the grading level of the post.

3.0COMPETENCIES

CORE

3.1 Safety: Adherence to the safety practices, laws and codes guidelines, as outlined in the Safety Policy, Operational Manuals and other company documents. Safety First!

3.2 Teamwork: To work together with one or more persons / organizations to complete a project or task, working towards a common good to benefit the team or organization. Demonstrating the ability to develop, maintain, and strengthen partnerships with others both inside and outside the organization.

3.3Enterprise Customer Advocacy: An obvious focus on what is best for the customer throughout the enterprise, a desire to assist and/or serve customers and meet their needs. Taking personal responsibility for addressing issues in customer-service, with prompt and effective solutions and without becoming defensive; Ability to prioritize multiple customer needs and take action which aligns with the department initiatives and the organisation's core values. It is simply about putting the customer first in everything that we do at WASA.

3.4Professionalism: The habitual and judicious use of communication, technical and problem-solving skills, clinical reasoning, emotions, values, and reflection in daily practice for the benefit of the company and community.  Demonstrates a conscientious, courteous, and business-oriented manner while on the job. 

3.5Uprightness: Adhering to the company’s Code of Conduct policy and all other company policies and guidelines. Promotes professionalism, morality, civility and ethical principles,demonstrating commitment to openness, being transparent and honest in one’s dealings with persons internal and external to WASA i.e., Doing the Right Thing All the Time.

TECHNICAL

3.6Information Systems Management:  The ability to demonstrate depth of knowledge and skill in a specialized ICT area.

3.7Systems Documentation:  The ability to document the IT system, describing the general purpose of the system with the relevant information. Preparing documentation for every input and output used in the system. Each document should accompany each design and explain the purpose and use of each system. Documentation of every file of the system, creating and updating sequences of the file. The ability to develop a System flowchart describing the series of steps used in the processing of data.

3.8Business Analysis: Knowledge and ability to apply the principles of business analysis in the planning, re-engineering, and requirement gathering for business environments, operations, processes, and practices.

3.9Networking and Communications: The ability to ensure that the ICT network is operational and fully functioning at the organization. Managing the infrastructure ensuring intranet, cloud applications, extranet, are operational. Manages the usage and downtime of the network.

3.10Project Management: The ability to apply formal project management principles and practices during the planning, implementation, monitoring and completion of projects. The ability to identify resources needed to meet project objectives, develop and manage the project plan, including timelines, deliverables, milestones, and costs. The ability to identify potential roadblocks and risks and develop contingency plans to deal with them.

LEADERSHIP

3.11Business Acumen:  Demonstrates a deep understanding of the business environment.Capable of developing strategies that secure sustainable development of the company, capable of building and cultivating external relationships.

3.12Critical & Strategic Thinking:  Sees the bigger picture and strives to effectively integrate the organisation into a cohesive whole.  Takes a strategic approach to leadership and planning, thinking about the longer term. Works to implement the strategic plan, monitoring and reviewing activities to ensure they are aligned with the broader goals. Self-directed thinking that produces new and innovative ideas and solves problems. Reflecting critically on learning experiences and processes and making effective decisions.

3.13Results Orientation: The ability to set challenging goals with desired results and to focus one's effort and the effort of the unit on the desired result. Demonstrating a strong sense of urgency about achieving results and solving problems to accomplish work.

3.14Managing through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for self and others. Enables the process of change and transition while helping others navigate through the effects of change.

3.15Communication: The ability to communicate effectively both verbal and written. Effectively and appropriately interacts with others to build and foster existing relationships, influence, and facilitate the sharing of ideas and information.

3.16Stakeholder Management: The ability to work co-operatively with stakeholders, business professionals and partners and advise on strategic and operational issues, through insights that support business decisions.

3.17People Leadership:  The ability to inspire, motivate, and empower people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

4.0QUALIFICATIONS & EXPERIENCE:

4.1Bachelor’s. Degree in Computer Science or equivalent qualifications or any equivalent combination of experience and education.

4.2At least ten (10) years working experience with a technical background in a Client/Server Based Environment of which at least five (5) years in a managerial/senior ICT role.

4.3Experience with the implementation of new technologies.

5.0KEY RELATIONSHIPS:

5.1Direct Reports: Team Lead, Applications & Development; Team Lead, Information Systems; Team Lead, Networking & Telecommunications; Team Lead, Network Intelligence & Optimization; Management Assistant

5.2Indirect Reports: Leads

5.3Internal Contacts: All levels of staff 

5.4External Contacts: Suppliers, Contractors, Telecommunications Agencies

6.0ACCOUNTABILITIES/OUTPUTS: (Areas for which the incumbent is directly answerable for attaining and delivering in the course of duty)