The Assistant Director, Central Services is responsible for the management of delivery and support of corporate services to include facilities management, courier services and fleet management, housekeeping, safety and security services and manages contracted services.

WATER AND SEWERAGE AUTHORITY OF TRINIDAD AND TOBAGO

Job Title:  Assistant Director, Central Services  

Division:  People Transformation and Central Services

Department/Section:  Central Services

Location:Head Office, St. Joseph

Reports to:  Director People Transformation and Central Services

1. JOB PURPOSE:  

The Assistant Director, Central Services is responsible for the management of delivery and support of corporate services to include facilities management, courier services and fleet management, housekeeping, safety and security services and manages the service providers in the execution of such services. Duties involve overseeing the health and safety function ensuring the protection of workers and compliance with local regional and international laws and regulations. 

This role supports a transformed Authority in achieving its strategic mandate through the development and execution of policies and/or programs, accountability for staffing and leading teams to achieve the stated strategic goals.

This work also involves ensuring the efficient and effective delivery of courier services, managing the fleet and the management and maintenance of all WASA’s facilities. The Assistant Director Central Services also supervises the professional, technical and support staff involved in the delivery of such services and the contractors.

2.0KEY ACCOUNTABILITIES:

STRATEGIC LEADERSHIP AND MANAGEMENT

2.1Participates in the development and implementation of a Strategic Plan for the Departments under the purview of Central Services.

2.2Develops and implements policies, standards and procedures for the operation of Health and Safety, Security, Facilities Management and Support services such as Courier, Fleet management and housekeeping.

2.3Develops and implements performance measurements for evaluating the effectiveness and delivery of the central services function.

2.4Ensures the development and implementation of an Operational Plan for each department. 

2.5Accounts for the attainment of strategic goals, initiatives as stated in the Operational Plan by monitoring projects, key initiatives and managing and resolving gaps in performance.

OPERATIONS

2.6Plans, organizes and directs the activities in the Central Services function. 

2.7Provides leadership, direction and support to Fleet, Health & Safety, Security and Facilities personnel.

2.8Plans, budgets and implements the activities of the Fleet, Health and Safety, Security and facilities functions in keeping with requirements.

2.9Manages and liaises with service providers in the implementation of contracts, services and activities for the central services function.

2.10Reviews and monitors all service contracts and takes the required action to ensure services are provided as per agreement.

2.11Performs operational audits of activities in the Central Services department, evaluates services provided and takes action as required to ensure optimal service delivery.

2.12Liaises with stakeholders as required to identify needs and addresses needs in plans, services and activities.

2.13Develops administrative policies, and procedures to address requirements in the Central services function and emerging needs. 

2.14Oversees projects by establishing project timelines, organizing assessments, conducting environmental scans and reviewing the work of staff by providing instructions and guidance on analysis, techniques, standards of design, outputs and testing.

PEOPLE 

2.15Leads the human resources activity for the unit by managing staff performance through coaching, oral and written discipline and making appropriate interventions for improved performance.

2.16Liaises with stakeholders to ensure the delivery of the highest quality standard, contractual obligations are adhered, and relationships managed. 

2.17Represents the division on internal committees by attending meetings to share information and provide recommendations and expertise on relevant matters.

2.18Obtains support services from service providers/vendors by liaising with them in order to obtain technical advice and support to implement solutions.

2.19Liaises with internal and external stakeholders (e.g., line managers, vendors) by attending meetings to identify needs, and provide updates, recommendations, and support.

2.20Promotes a healthy and safe culture that is compliant with government legislation, company policy, and environmental regulations and standards.

REPORTS

2.21Manages and reviews reports prepared by senior and technical staff and disseminates information to the relevant divisions, committees and board.

2.22Contributes to the division’s preparation of the annual budget by reviewing project needs and resources in order to provide the required information relative to expenditure and services.

2.23Reviews Safety and other technical reports on service requirements, incidents or new developments by collecting, analyzing, and compiling information and submitting it to the Director for approval.

2.24Reports the achievement of staff by analyzing, reviewing and compiling the accomplishments of subordinate staff.

2.25Ensures status updates and reports for major projects by compiling data/information submitted by subordinates and submitting for approval.

Together with such other tasks as required by the Director and which are appropriate up to the grading level of the post.

3.0COMPETENCIES

CORE

3.1 Safety: Adherence to the safety practices, laws, codes guidelines, as outlined in the Safety Policy, Operational Manuals and other company documents. Safety First!

3.2 Teamwork: To work together with one or more persons / organizations to complete a project or task, working towards a common good to benefit the team or organization. Demonstrating the ability to develop, maintain, and strengthen partnerships with others both inside and outside the organization.

3.3Enterprise Customer Advocacy: An obvious focus on what is best for the customer throughout the enterprise, a desire to assist and/or serve customers and meet their needs. Taking personal responsibility for addressing issues in customer-service, with prompt and effective solutions and without becoming defensive; Ability to prioritize multiple customer needs and take action which aligns with the department initiatives and the organisation's core values. It is simply about putting the customer first in everything that we do at WASA.

3.4Professionalism: The habitual and judicious use of communication, technical and problem-solving skills, clinical reasoning, emotions, values, and reflection in daily practice for the benefit of the company and community.  Demonstrates a conscientious, courteous, and business-oriented manner while on the job. 

3.5Uprightness: Adhering to the company’s Code of Conduct policy and all other company policies and guidelines. Promotes professionalism, morality, civility and ethical principles, demonstrating commitment to openness, being transparent and honest in one’s dealings with persons internal and external to WASA i.e., Doing the Right Thing All the Time.

TECHNICAL

3.6Contract Administration: The ability to manage the process of contract creation, execution, undertaking analysis to maximize operational and financial performance.

3.7Health & Safety & Security:  The ability to address Health safety and security issues challenges and develop appropriate action plans. The process of compliance with the laws and regulations that prevail in the industry.

3.8Resources Management:  The ability to use and manage assigned resources efficiently through effective planning and scheduling to address current and future business needs and customers

LEADERSHIP

3.9Business Acumen: Demonstrates a deep understanding of the business environment. Capable of developing strategies that secure sustainable development of the company, capable of building and cultivating external relationships.

3.10Critical & Strategic Thinking: Sees the bigger picture and strives to effectively integrate the organisation into a cohesive whole.  Takes a strategic approach to leadership and planning, thinking about the longer term. Works to implement the strategic plan, monitoring and reviewing activities to ensure they are aligned with the broader goals. Self-directed thinking that produces new and innovative ideas and solves problems. Reflecting critically on learning experiences and processes and making effective decisions.

3.11Results Orientation: The ability to set challenging goals with desired results and to focus one's effort and the effort of the unit on the desired result. Demonstrating a strong sense of urgency in achieving results and solving problems to accomplish work.

3.12Managing through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for self and others. Enables the process of change and transition while helping others navigate through the effects of change.

3.13Communication: The ability to communicate effectively both verbal and written. Effectively and appropriately interacts with others to build and foster existing relationships, influence, and facilitate the sharing of ideas and information.

3.14Business Partnering: The ability to work cooperatively with other business professionals and partners and advise on strategic and operational issues, through insights that support business decisions.

3.15People Leadership: The ability to inspire, motivate, and empower people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead

4.0QUALIFICATIONS & EXPERIENCE:

4.1.Bachelor’s Degree in either Safety, Facilities Management, Business Management or equivalent or equivalent combination of education and experience.

4.2A Diploma in Project Management would be an asset.

4.3At least 10 years’ experience as a senior professional in either Health & Safety and/or Security, of which 5 years spent in managing a centralized service or corporate service function,and any equivalent combination of education and experience.

4.4Five (5) years’ experience at managerial/ senior level in similar capacity.

5.0KEY RELATIONSHIPS:

5.1Direct Reports: 

5.2Indirect Reports:

5.3Internal Contacts: 

5.4External Contacts: Service Providers; External Government Agencies

6.0ACCOUNTABILITIES/OUTPUTS: (Areas for which the incumbent is directly answerable for attaining and delivering in the course of duty)