JOB SUMMARY: Develop and maintain long-term relationships with customers aimed at ensuring customer retention, loyalty, satisfaction and increased customer revenues, as per pre-assigned customer accounts.
KEY FUNCTIONS
Education & Experience
Any relevant combination of qualifications and experience at an appropriate level to perform the required duties competently will be considered.
CORE, FUNCTIONAL AND LEADERSHIP COMPETENCIES:
Customer Engagement: The ability to analyze and support the distribution network, maintain the digital distribution channel, and support sales divisions with both direct and indirect sales channels.
Negotiation and Presentation skills: To deliver on new products and services and minimize customer churn.
Marketing Analysis: The ability to identify target market selection, forecast industry growth and examine customer trends and buying power. Further, it includes the ability to identify opportunities, conduct consumer segmentation analyses, collect competitor intelligence where possible and analyze and draw insights from relevant data to effectively communicate insights and actionable, data-informed recommendations.
Financial and Budget Planning and Forecasting: Savvy in budget planning and analysis as well as proficiency in the completion of sales forecasts.
People Leadership: Inspires, motivates, and empowers people to achieve organisational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.
Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.
Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.
Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.
People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.
Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
Deadline date for applications: Tuesday 30th June 2024