Workforce Management Traffic Analyst
JOB DESCRIPTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Ensuring that quantitative project KPI’s, such as service level and intraweek- and intraday productivity are integrally realized as efficiently as possible (optimizing of occupancy). Secondly the accurate realization of agent schedules, in such a way that the Conduent- and specific project-targets (KPI’s) are met within the set policy.
The WFM Traffic performs various activities in close consultation and collaboration with WFM RTA, WFM Planner and WFM Business Partner. Outside the WFM department the WFM Traffic collaborate with and has frequent contact with operational management (operational and general manager) regarding performance and daily and weekly performance strategies.