The Quality Assurance (QA) Specialist is responsible for evaluating and scoring interactions between customer service agents and customers. This role involves identifying behaviors that can enhance customer experiences, generating trending QA reports for leadership, and executing various dutie
Remote work option unavailable; positions requires candidate to be on site Monday to Friday 1. RF Engineer 2. Fixed Network Customer Support Engineer
Responsible for processing vendor invoices, dealing with non-Purchase Order inquires, and preparing/supporting the payment process.
The chief function of the Senior ICT/IP Engineer is to support the IT/IP Infrastructure Manager in the maintenance of the Digicel Cayman ICT and IP network infrastructure.
The Senior Business Intelligence (BI) Analyst is responsible for collaborating with the various business lines, understanding commercial and other business needs..
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Supreme Ventures Services Limited is seeking to identify a suitable candidate to fill the role of Slot Technician
The Quality Inspector will be required to continuously monitor and audit internal and third-party personnel, to measure compliance against defined KPIs and SLAs for installations, faults and maintenance works across the Digicel FTTx and microwave networks.
The Senior Retail Associate is responsible for ensuring the accurate and efficient handling of daily cash transactions, managing inventory of SIM cards and devices, and supporting overall retail operations.
This position is primarily responsible for directly supporting the Telecom customers by troubleshooting hardware, software, networking, telephone, and customer-related issues.
Looking for an experienced Engineer to participate in design and recommended solutions to improve performance and network resilience related to Ericsson Prepaid Charging System in addition to other responsibilites
Primary responsibility is to directly manage Electronic Services (Topup, Gift card, bill payments) and Product sales (electronics, telecommunication products, accessories) and all business activities with assigned vendors.
Monday to Friday onsite, no remote work available; must possess valid passport and able to travel overseas
Responsible for all aspects of Consumer Sales and Retail Operations, across mobile and FTTH Services, ultimately ensuring first class customer experience and achievement of targets in respect of sales and active customer bases. Oversee the Marketing, Commercial, and Customer Experience.
The Tier II Engineer is responsible for the maintenance and on-going support of Digicel’s ICT services and installed solutions.
Work closely with your Parish Sales Manager and Operational Lead to ensure that all channels within the parish are performing and all objectives of the company are met.
The Strategic Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Strategic customers in both public and private sector.