Technical Customer Support Agent - Repair n Troubleshoot

Technical Support and Repair Agent- Montego Bay

Do you have prior BPO experience and looking for a new opportunity OR are you looking to start your career in one of the fastest growing sectors in Jamaica?

Teleperformance needs you!

We are hiring Technical Support Agents for one of the largest video, high-speed internet and phone providers to residential customers in the US. 

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

We are currently hiring outgoing individuals who are eager for success to join our Technical Support and Repair team in Montego Bay. 

In this role you will be required to:                             

• Provide excellent customer service at all times with customers on Inbound calls & when you are required to call the customer back.
• Provide troubleshooting support and follow up on customer inquiries in a timely manner
• Instructs, explains and provides solutions to customers regarding their internet
• Enters data from customers into various software programs
• Problem solve to help customers resolve issues on first call
• Appropriately communicate with upset customers to resolve their inquiries
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs
• Exercise retention efforts when appropriate
• Multitask, toggle between multiple windows and input data on various systems while making your customer priority #1.

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free shuttle bus, free Wi-Fi, free lunches & snacks while in classroom training
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program and other excellent career advancement opportunities
• Onsite banking options and financial planning assistance
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  

• Possess a valid ID (National ID, Passport or Drivers’ License)
• Be 18 years or older
• Certification in Information Technology is an asset
• Be computer literate- you must be able to navigate a computer and type at least 20 WPM
• Be outgoing with excellent telephone communication skills