Senior Manager Corporate Accounts - Business Sales

The Senior Manager manages and executes all Corporate and SME customers following the Company's annual operating plan.

Additionally, the Senior Manager ensures achievement of revenue, direct cost targets and maximisation of profitability in Business Sales and Corporate Accounts.

KEY FUNCTIONS

• Approval of various sales proposals to be submitted to customers; formulate and implement strategic and tactical sales plans; develop systems and processes that enhance the ability of the team to convert potential sales to closed opportunities.
• Generate improved levels of customer service; consult with the support team to give and receive customer feedback and action same; monitor and follow up on service orders with other lines of business to ensure efficient delivery of promised products and services.
• Develop and implement strategies for effective debt management, meet annual debt targets, improve cash flow, deploy approved discount/incentive plans.
• Monitor assigned budgets and participate in the planning process by reviewing revenue and cost items strategically.
• Identify sales opportunities by profiling the customer database and preparing required sales forecasts per designated areas; compile various sales reports and metrics as required.
• Manage the deployment of physical and human resources based on the department's demands; supervise the work of the managers, account managers, supervisors, and secretary.
• Reconcile actual monthly performance to planned performance, with results utilised to assign necessary activities to various sections.
• Keep abreast of technology, the relevant business of customers, and trends in the national economy that can impact customers.

Education & Experience:

• A Bachelors’ degree in Marketing, Management or Business Administration
• Minimum of six (6) years working experience in Marketing, Sales or
• Minimum of six (6) years in a highly competitive environment in the Telecommunications industry, five (5) years of which must be managerial.
• Proficient in Microsoft Office suite

Any relevant combination of qualifications and experience at an appropriate level to perform the required duties competently will be considered.

PERSONAL ATTRIBUTES:

• Dedication to organizational improvement and excellence
• Ability to exercise independent judgment and take action on it
• Exercise sound independent judgment within established guidelines
• Ability to effectively prioritize and execute tasks while under pressure
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed; high energy and results-oriented

CORE AND LEADERSHIP COMPETENCIES:

Networking / Lobbying Skills: The ability to influence officials' actions, policies, or decisions. Establish rapport with internal and external customers to strengthen advocacy.

Negotiation skills: Ability to negotiate skillfully and with tact when dealing with stakeholders; use of diplomacy when interacting with Government officials.

Innovation: - Displays original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas; Present ideas and information in a manner that gets others' attention.

Business Acumen: Understands the internal and external business environment in which TSTT operates and makes decisions to generate long-term benefits for the organisation.

Adaptability: Adapt to changes in the work environment; Change approach or method to fit best the situation; Able to deal with frequent change, delays, or unexpected events.

Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation's goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.

Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.

Strategic Leadership and Execution: Applies vision to think beyond the immediate situation and explore multiple potential paths. Invests time in planning, discovery, and reflection to better drive decisions and more efficient implementation. Ensures that business goals are met by executing, monitoring, and adjusting the organisational action plan.

People Leadership: Inspires, motivates, and empowers people to achieve organisational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Problem Solving and Decision Making: Use critical thinking to evaluate problems, gather information, understand causes, and identify best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Deadline date for applications: Sunday 5^th May 2024