Senior Guest Service Host

This position is responsible for delivering world class service to our guests at Dolphin\nCay. Area of responsibilities include, but are not limited to guest check-in (admissions and walk-up \nsales), administration of guest reservations, tours, beach and facility maintenance and services, swim gear

Main Duties and Responsibilities:

• Greet guests and provide tours.
• Assist in the absence of the Manager where needed.
• Develops and maintains open and professional lines of communication with the staff.
• Assist with daily reports and email at the end of the day.
• Provide world class services at the Atlantis Adventures Desk.
• Look up orders and fulfill them.
• Issue Waiver release forms.
• Collects credit card and cash payments.
• Check and copy photo ID and for credit card bookings.
• Completes cash control documentation.
• Photocopy IDs for resellers.
• Sorts and balances daily work.
• Wristband all guest for appropriate program.
• Secure float/cash deposit at general cashier's office assist where needed and provide support for other areas.
• Assist with Cruise line concierge.
• Explain program offering to guests.
• Independently make decisions on rescheduling.
• Assist with Photo Prepaid Sales.
• Assist with Group check-in and special functions.
• Distribution and collection of swim gear to guests.
• Assisting guests with lockers.
• Conduct Guest Exit Surveys.
• Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.

• High School degree required.
• Previous experience high quality guest service oriented organization.
• Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred.
• The ability to anticipate and deliver superior guest service.
• Ability to work outdoors.
• Must be able to stand for long time periods, and be able to work in inclement weather conditions.
• Ability to be flexible with work schedule including weekends and holidays.
• The ability to troubleshoot and resolve problems quickly.
• Demonstrates the ability to communicate in a clear and professional manner.
• Excellent interpersonal, teamwork and planning skills.
• Proficient in the use of computer software and systems