Sales & Engagement Executive

Sales & Engagement Executive

Position: Sales & Engagement Executive 

Department: Business Development & Culture

Reports to: Senior Director, Business Development & Cuture

Cultural context 

Symptai consulting is a lean and spirited organisation of consulting professionals. The evolving nature of the clients we serve requires our team to be nimble, current, and innovative. The culture we have cultivated encourages ingenuity, diligence, discipline, synergy, and excellence. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values, candour and integrity be the common thread, evident in all our professional and personal pursuits.  Our commitment to both internal and external customers is without question, and we believe in doing what it takes to provide exceptional results.

Job Summary

The Sales & Engagement Executive will be responsible for driving lead generation, managing client engagement, and supporting sales activities to promote Symptai's training offerings and consulting services. The ideal candidate is an excellent communicator who is able to work with a number of internal and external stakeholders to drive event attendance. We also expect you to be a driven and motivated with an analytical mind and strong problem-solving skills.

Responsibilities and Duties

Training and Engagement

+        Position Symptai’s Data Privacy training offerings at all engagement touch points in Jamaica and the channel (Barbados, Trinidad, Bahamas, Cayman and Bermuda)

+        position all of Symptai Services and solutions towards lead generation targets.

+        Entering training opportunities into Salesforce and generating invoices for each participant ahead of training.

+        Coordinate activities with International Association of Privacy Professionals monthly.

+        Manage participants’ registration with the IAPP and facilitate participants’ access to the member’s portal ahead of training courses.

+        Update IAPP training materials with quarterly updates and refreshed releases via the IAPP Official Training Partner Portal.

+        Maintain up-to date training calendar and work in conjunction with the Marketing team and external partners to ensure alignment around marketing material and publication.

+        Support successful execution of training and engagement events across the Caribbean region including coordinating trainer schedule and communicating with participants ahead of each training.

+        Coordinate and manage in-person training delivery logistics ahead of and on the days of each.

+        Coordinate and manage logistics for virtual delivery of Executive Briefings and Employee Sensitization Sessions (generally via Symptai’s Zoom account)

+        Act as point of contact for feedback and requests and escalate issues as appropriate for training related matters.

+        Identify opportunities to position Symptai consulting engagements to training attendees.

Lead Generation & Sales Support

+        Cold Calls and Lead Generation

+        Responsible for keeping all sales related documentation up to date.

+        Schedule all internal and external meetings

+        Support customer meeting internal prep work (research etc)

+        Support customer satisfaction survey activities.

+        Support client renewal activities (Alessa)

+        Responsible for Client Relationship management System updates

+        Support the completion of client contracts, value propositions and statements of work for new opportunities.

+        Keep all customer accounts up to date with contact and history information.

+        Automate all Birthday & work anniversary communication for key clients.

+        Responsible for campaign mass email to each customer tier (Strategic, targeted & developing)

+        Work with marketing to promote content, webinars etc to sales qualified leads.

+        Support Marketing & CRM integration activities for lead tracking.

Requirements

+        Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

+        Strong analytical and problem-solving skills, with a keen attention to detail.

+        Ability to work collaboratively with cross-functional teams and build effective working relationships.

+        Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.

+        Strong research and analytical skills, with the ability to gather and analyse information from diverse sources.

+        Effective communication skills with the ability to interact confidently with stakeholders at all levels.

+        Demonstrated leadership experience with the ability to inspire and motivate team members.

+        Work and act in accordance with Symptai core values of candour, curiosity and integrity.

Qualifications and Experience

+        BSc Degree in Business Administration, Management, or a related field.

+        At least 3 years’ experience in selling IT Solutions

+       Experience working with Senior and C-Suite Executives.