Reservation Specialist (Customer Service)- Montego Bay (Onsite)(480 hrly base salary)

Secure your job today at Concentrix!! Provide exceptional customer service while earning.....

Reservation Specialists Needed!

The Concentrix family is growing, and we want YOU to be part of our new campaign.

All CNX team members benefit from:

• Competitive salary.
• 100% Health and Life Insurance Premium.
• Transportation service (conditions apply).
• Marriage & paternity leave.
• Weekly lunch subsidy.
• Chill room with modern games & lounge area to relax.
• CNX onsite nurse.
• Paid referral program.
• Career development & growth opportunities.
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Your responsibilities will be but not limited to:

• Managing large amounts of incoming calls in a friendly and helpful manner.
• Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
• Assist customers with their inquiries on future reservations or anything on the account’s services
• Up-selling, when appropriate, by informing customers of additional services.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required....

We require that you have:

• 1 year BPO customer service experience 
• Minimum of three CXC/GCE subjects, including English Language or Customer service related HEART Level-II Certificate.
• City and Guilds Mathematics and English accepted.
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must be at least 18 years old
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 26wpm with a 90% accuracy
• Ability to work a flexible schedule including day and/or evening hours
• Reliable internet speed of at least 20 Mbps upload speed and 10 Mbps download speed
• A quiet and private work environment free from distractions
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Must be flexible to work a schedule within 24 hours period any  days week.
• Ability to work with difficult customers in difficult situations.
• Solid customer service attitude, self-motivation, and critical-thinking ability
• Comfortable working independently or in a team.
• Ability to maintain confidential information.
• Empathetic Skills.
• Strong time management and organizational skills.
• Problem solving skills required.

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WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different!!