RM Process Support Officer (Temp)

Primarily responsible for ensuring transition support is achieved in successfully creating process documentation/workflows, knowledge articles and self-service guidance for US Business Leaders.

***Only applications submitted via the link for the respective roles will be considered.***

JOB SUMMARY:
Primarily responsible for ensuring transition support is achieved in successfully creating process documentation/workflows, knowledge articles and self-service guidance for US Business Leaders. Collect and document of business requirements for project and process improvement/automation efforts.

JOB RESPONSIBILITIES
Service Delivery
• Work with Risk Management Personal Independence leaders, initiative drivers, and SMEs to document business requirements, workflows, and process documentation.
• Recommend processes and changes to improve the overall Risk Management workflow; to include continuous improvement efforts.
• Use project management principles to ensure the timeliness of deliverables are accurately managed, defined, tracked, and completed.

EDUCATION/EXPERIENCE

• Bachelor’s degree from an accredited college or university
• Lean Six Sigma/ Kaizen certification is desired.
• Experience working on process improvement, quality initiatives and/or Compliance operations.
• Experience in using process modeling tools e.g., Visio.
• Experience documenting, managing process and workflows, conducting root cause analysis and recommending process improvements; experience in using design principles is desired
• Excellent communication both written and verbal

SPECIAL CONDITIONS
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.

Is this job for you?

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