Onsite Customer Service Agent

Onsite Customer Service Agent

Our Qualfon Mission: 
•	Our mission is to be the Best and make each person’s life better.
•	Further your education and earn a college degree through our Qualfon University scholarship program 
•	FREE access to personal and professional support through the Qualfon care coaches 
•	Set work schedules 
•	Medical, dental benefits, vision, and maternal care for full-time employees 
•	Paid time off (PTO)

Qualfon will sponsor all Police Clearance expenses when selected for a line of business.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch

Compensation:
•	New and improved pay structure with monthly bonus
•	Shift differentials (morning, mid, and evening)
•	Opportunities to earn more with our Employee Referral Bonus program
•	Free Transportation for late shifts
•	Career advancement opportunities in various fields Yearly merit increase  

What will you be doing: 
•	Respond to customer inquiries via inbound and outbound calls 
•	Processing payments, cancellations, resolving billing issues and inquiries.
•	Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores 
•	Follow scripting to promote recurring payments and self-service options 
•	At ease with multi-tasking in several computer applications at once while holding a conversation with a customer 
What skills will you need: 
•	1 -2 years of customer service experience, preferred but not required  
•	Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail 
•	Excellent verbal and written communication skills. 
•	Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance 

Hiring Immediately!