Medical Field Service Engineer

Medical Field Service Engineer

Medical Field Service Engineer

The successful candidate will be primarily responsible for troubleshooting, installation, maintenance and servicing the repair needs on designated equipment within our install base.

Job Responsibilities:

• Maintain timely and effective communication with customers and internal team members to ensure resolution and proper follow-up of issues, driving customer satisfaction
• Carry out brief familiarizations with clinical staff on designated equipment
• Execute service delivery processes in compliance with company policies
• Perform mechanical, electrical and control installation for assigned medical
• equipment.
• Plan and implement preventative maintenance, diagnosis, remedial repairs, and adjustments to the assigned medical systems to provide operational effectiveness and continuity of services
• Liaise on with manufacturer or equipment support representatives to obtain support with resolving issues
• Ensuring the protection of the customers, and the company’s personal proprietary information while carrying out service duties.
• Ensuring service procedures are completed in accordance with the most current revision of service documentation.
• Identify and submit the request for equipment parts to facilitate repairs and the general service delivery in a timely manner
• Keep up to date and adhere to all safety policies stipulated by the manufacturer of the designated equipment and by Arel Limited.
• Consistently operate in hazardous environments while practicing proper use of Personal Protective Equipment (PPE) and other required safety protocols
• Complete required site documentation in an accurate and timely manner
• Escalate on-site discrepancies to local and/ regional support where necessary

Required Competencies

• Must be a team player
• Must be honest and operate with integrity on and off sites
• Must be an excellent communicator (both written and oral)
• Must demonstrate proficiency speaking Standard English
• Sound knowledge (both written and oral) of the Spanish proficiency would be an asset
• Must be flexible and willing to work above and beyond regular working hours and possibly on weekends (On Call)
• Must be hands on and possess the technical skillsets and know how to solve problems

Qualifications

• Bachelor's Degree in Electronic, Electrical Engineering, Biomedical
• Engineering, Computer Science, or other related fields with biological science capabilities.
• 3 years of experience servicing electronic equipment
• Valid Driver's License (General is preferred)
• The successful candidate must possess a valid passport, a reputable character and is eligible to travel /apply to travel to the U.S.A. and other territories for formal training opportunities or other company related business
• The successful candidate will be required to work in different types of environments and must be flexible. This position may require a lot of frequently bend, stoop, twist, climb, crouch, or squat, kneel or crawl, sit and stand for a long period of time.