The Manager - Multistore is responsible for overseeing the daily operations, sales, and personnel management of multiple branch locations within an assigned area.
Job Summary
The Manager - Multistore is responsible for overseeing the daily operations, sales, and personnel management of multiple branch locations within an assigned area. This role involves strategic planning, budget management, performance optimization, and leadership to ensure all branches meet the company's standards for customer service, store appearance, and optimal financial performance.
The ideal candidate will have a strong background in furniture and appliance retail management, exceptional leadership skills, and the ability to drive sales growth while maintaining operational excellence across all branches.
REQUIRED EDUCATION:
▪ Tertiary Level Education, preferably Degree in Business Administration/Management Studies, Marketing or a related field.
REQUIRED SKILLS / EXPERIENCE:
▪ Proven experience as a Branch Manager, or in a similar managerial role overseeing multiple locations for a minimum of two (2) years.
▪ Strong leadership and people management skills, with the ability to motivate and direct teams.
▪ Excellent organizational, communication, and problem-solving skills.
▪ Ability to analyze sales data and market trends to inform business strategies.
▪ Proficient in Microsoft Office Suite.
▪ Flexibility to travel between stores and work varied hours, including weekends and holidays, as needed.
DUTIES AND RESPONSIBILITIES:
▪ Oversee daily operations of multiple branches to ensure smooth and efficient functioning.
▪ Compliance with company policies and procedures, as well as legal and regulatory requirements.
▪ Sales and Marketing:
Indicators (KPI):
▪ Sales (all categories) vs Budget
▪ Branch Net Profit
▪ Credit Mix
▪ Warranty Revenue and Hit Rate
▪ Average Transaction Value
▪ Average Conversion Rate
o Collaborate with assistant branch managers to set individual store goals, identifying areas for improvement and implementing corrective actions as needed. o Ensure that regular branch marketing activities are planned and executed o Collaborate with the marketing department to align in-store promotions with overall marketing strategies.
▪ People Management:
▪ Stock and Warehouse Management:
▪ Merchandising:
▪ Customer Service: Address customer complaints and feedback with effective solutions, maintaining a high standard of customer service across all locations.
▪ Store Security:
▪ Prepare and manage the budget for multiple branches, including capital expenditure, staffing costs, and operational expenses.