HR Support and Payroll Administrator

We are looking for an HR Support and Payroll Administrator for our contact center.

Job Title                   HR Support and Payroll Administrator

Duration:                 Permanent

Position:                  1 Position    

Reports to:              Human Resources Manager

Location:                  Montego Bay

Start Date:               May 20, 2024  

We are looking for a HR Support and Payroll Administrator for our contact center. The successful candidate will support our Human Resources depart and ensure timely delivery of assigned payrolls, correct tax treatment, accurate financial transactions posted in a timely manner to various ledgers, internal databases, and accounts. Providing Payroll related financial, administrative, and clerical services as well as general HR related functions to employees and external partners. This role is ideally suited to a person currently doing payroll with extensive Human Resources experience and can juggle various HR related administrative tasks in a timely manner.

Payroll Main Duties:

• Responsible for the preparation and processing of biweekly payroll for over 500 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
• Responsible for the coordination efforts between payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. labor" home" work, overtime, leave balances, head count, and retirement contribution reports)
• Handle the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee's charges, and adherence to FLSA; monitor submissions of approved timesheets, ensure valid data transfers to/from payroll service
• Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to policy including compliance with local regulations
• Prepare all monthly and annual statutory contributions, manage all communications with Tax Administration Jamaica and other regulatory organizations
• Liaise with external stakeholders such as financial institutions, insurance providers, etc.
• Create regular reports and presentations on Payroll metrics
• Answer employees’ queries about payroll-related matters, leave entitlements, tax forms, requests for NHT contribution letters, etc. 
• Assist Finance department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
• Track employee absences through the payroll software and record details about personal days, sick leave, jury duty and extended leaves of absence
• Manage payables and other accounting related responsibilities.
• Participate in HR projects and assist other team members with related special projects as required.
• Performs other duties as assigned/directed.

HR Support Main Duties:

• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from employees, and management, referring complex and/or sensitive matters to the appropriate staff.
• Facilitates employee disciplinary meetings and investigations.
• Undertake tasks around performance management.
• Organize end of probation, quarterly and annual employee performance reviews
• Maintain employee files and records in electronic and paper form.
• Enter new employees’ data (e.g., bank accounts and tax identification numbers) into internal databases.

• Update internal databases (e.g., record sick, maternity leave, vacation utilization, etc.).
• Prepare HR documents, like Change Forms, Disciplinary Reports, Transfers Letters, and new hire guides.
• Revise company policies as required.
• Liaise with external partners, like insurance vendors, and ensure legal compliance.
• Participate in HR projects.
• Any other duties assigned.

 Essential Skills and Attributes:

• Degree in Business Administration/HR/Finance required, Accounting Degree preferred.
• Three plus years in a Payroll Office performing all payroll functions; Three years additional payroll office experience in lieu of Degree.
• Excellent knowledge of Jamaican labour laws and regulations.
• Excellent interpersonal, negotiation, conflict management and resolution skills.
• Thorough knowledge of HR functions and best practices.
• Excellent skills using MS Word, Excel, Access, and Internet Explorer
• Strong skills using and understanding the flow of transactions in an integrated and automated payroll accounting system.
• Ability to maintain confidentiality and exercise extreme discretion.
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
• Strong organizational skills, and the ability to work under pressure.
• Ability to handle and prioritize multiple tasks and meet all deadlines.

 MUST HAVE:

• Strong Time Management and Call Center Payroll experience
• Strong People Skills
• Extremely Trustworthy and Confidential
• Degree in Business Administration/HR/Finance/ Accounting
• Three Plus years’ experience in high volume payroll
• Extensive Human Resources Experience

 ADDITIONAL RESPONSIBILITIES: 

Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition.  Report any problems or difficulties to the leadership group.  Assist others/perform other duties when time permits or when so instructed.

 OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with our without notice.