Guest Service Host/Hostess

This position is responsible for delivering world class service to our guests at Dolphin Cay. Area of responsibilities include, but are not limited to guest check-in (admissions and walk-up sales), administration of guest reservations, tours, beach and facility maintenance and services, swim gear di

Main Duties and Responsibilities:

• Greet guests and provide tours.
• Check-in and assign guest to dolphin pods.
• Provide world class service on the beach.
• Provide world class services at the Atlantis Adventures Desk.
• Check-in guest at the orientation theaters.
• Distribution and collection of swim gear to guests.
• Assisting guests with lockers.
• Conduct Guest Exit Surveys.
• Assist where needed and provide support for other areas.
• Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.
• Cleaning and maintenance of beaches and facilities as needed.
• Perform other reasonable duties required by management.

• High School Diploma
• 2 years minimum work experience in a customer service field, preferably hospitality industry
• Proficiency in the following computer applications:
• Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Omni Ticket and RTP system
• Certification in CPR and First Aid
• Proven ability to plan, organize and execute requests
• Self-motivated and able to work well with minimal supervision
• Ability to stand for long time periods and work outdoors in inclement weather conditions, if required
• Flexibility with work schedule including weekends and holidays
• Excellent interpersonal, teamwork and planning skills
• Demonstrated ability to troubleshoot and resolve problems quickly
• Demonstrated ability to communicate in a clear and professional manner both verbally and written
• Ability to effectively multi-task