F&B Assistant Manager - CAS

Coordinates and oversees food service activities in the restaurant to meet division standards. Manages the business to meet high quality standards for internal and external customers. This position should assist in leading Team Members to driving exceptional guest experience & maximizing business op

Leadership & Relationship Management
• Regularly meets with food production, dining room and bar staff to share information and plan special events. Ensures staff has a complete understanding of the F&B menus and wine list.
• Assist Restaurant Manager to manage talent effectively through training and coaching while recognizing exceptional team member's performance.
• Motivate and enhance the overall performance of the team.
• Support the restaurant manager to interview for hiring and job assignment as and when needed.

Day to Day Operations Management
• Ensure daily condition of facility and equipment are in good condition and report all malfunctions to leadership and Engineering.
• Ensure that beverage and equipment are received adhere to specifications and sufficient according to par level set.
• Ensures restaurants are ready for service each day before opening and complies with all Company standards and service standards. Ensures work area and storeroom are always clean and organized.
• Ensuring that schedules and weekly time sheets are submitted to Payroll. Direct assignment, training, motivation, evaluation, and termination of staff
• Supervises staff, ensuring that correct procedures, methods of service, conduct and grooming policies are followed accordingly. Liaise with Human Resources on team performance according to Industrial Agreement and job descriptions.
• Keep medical health certificate current.

Customer Service Primary Responsibilities
• Always displays the highest standards of customer service, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; meeting their needs.
• Responds quickly and positively to guests' questions, requests, problems, and complaints and resolves them effectively, consistently.
• Maintains overall knowledge of the resort and provides proactive assistance to customers when appropriate using clear and concise conversation.
• Always smile and engage our guests first, using their name when appropriate and always maintaining eye contact.
• Always demonstrates departmental knowledge and efficiency.

Required Qualifications:
• Minimum of 2 years college degree.
• Minimum of 1 year's hotel/restaurant management preferable
• Previous hotel-related experience
• Demonstrated knowledge of service and F&B operations
• Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
• Food Handler's Certificate, First Aid and CPR