Client Care Associate

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

“Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services – Government Administration & Client Care team in the capacity of:

Client Care Associate

Effectively administer a small number of accounts on the GEASO/MEDIGAP portfolio ensuring that clients’ requests are dealt with promptly, efficiently, and courteously. Conduct Monthly Reconciliations.

Provide clerical assistance within the Government Administration unit to process member data received for the various accounts on the Government Portfolio.

Assist with the preparation and dispatching of correspondence & health cards on a timely basis.

Location: Kingston 

As a Client Care Associate, you will: 

• Process member data received from Group Listing (membership/payment reconciliation):
  • Including additions/ cancellations, transfers and reinstatements.
  • Liaise with members regarding information needed to resolve issues that may arise with data.
• Sort and file incoming correspondence, enrolment cards, payment listings.
• Prepare correspondence notices, request health cards and dispatch to the relevant Field Services Officers (FSO).
• Prepare monthly reports for submission to immediate supervisor.
• Perform other related duties assigned from time to time. 

What do you need?

• Diploma or Associate’s Degree in Business Administration or relevant discipline from a recognized institution.
• At least two (2) years’ working experience in the Life Insurance industry.
• Completion of the AHIP (Parts 1 & 2) designationwould be an asset.
• Sound time management, human relations and communication (oral/written) skills.
• Sound Knowledge of computer software packages word processing and spreadsheet applications.
• Keen attention to detail.
• Ability to maintain high levels of confidentiality.
• Ability to work without close supervision.
• Ability to undertake research, analyze results and make decisions. 

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than April 21, 2024. 

While we appreciate all applications, only shortlisted candidates will be contacted.