Airline Travel Associate (250 USD Sign on Bonus)

Join our team as an Airline Travel Associate! Your role will involve responding to customer queries promptly, offering informed recommendations on fare rules, airline policies, and travel restrictions.

About Us

Join our team and become part of a company specializing in offering discounted premium international airfares to customers worldwide, with a focus on both B2C and B2B markets. Our mission is to provide competitive pricing on global premium airfares to various travel industry professionals, including travel agencies, tour operators, independent contractors, host agencies, Travel Management Company (TMC), and MICE organizers. As an added incentive, we're offering a $250 USD sign-on bonus to new hires.

Key Responsibilities

As an Airline Travel Associate, you'll play a crucial role in delivering exceptional service to our customers. Your responsibilities will include:

• Promptly responding to customer queries within our service level agreements.
• Serving as a trusted advisor by offering informed and insightful recommendations regarding fare rules, airline policies, and travel restrictions.
• Interacting with customers to provide personalized recommendations based on their concerns and questions.
• Building loyalty by enhancing our clients' overall travel experience.

Job Requirements

To excel in this role, you'll need:

• A minimum of 3 years' experience in international travel-based customer service.
• At least 3 CSEC subjects, including English A.
• A minimum of one year's experience in the Airline sector.
• Must have worked in the Travel industry within the last 12 months. 
• Excellent customer service skills.
• A strong understanding of travel trends and industry best practices.
• Proficiency in using GDS Systems, specifically Amadeus or Sabre.
• A deep knowledge of international airline products, fare construction, and rules.
• A positive attitude and the ability to work effectively as part of a team.
• Strong time management skills and proficiency with numbers.