Software Support Specialist

Implement and Support Microsoft Dynamics and related software for our clients, including requirements gathering, configuration, testing, data migration, training, go-live support and post-implementation support

ALLTECHBIZ CONCEPTS & VISION LIMITED seeks

Software Support Specialist (Junior and Senior)

 Our Software Consulting business is growing fast, and we need a Software Support Specialist (SSS) to grow with us! We are seeking smart, driven, self-starters who value high standards, are motivated by achieving results while constantly learning and being at the forefront of technology.

 AllTechBiZ is a fresh, lean, ultra-modern Information and Communication Technology, startup company helping to make waves in the industry. We are a Microsoft partner enhancing our offerings with integrated and value-added solutions as well as through alliances with other strategic partners.  We embrace the changing needs of our clients and enjoy helping them use technology to solve problems.

 Consider these quick facts on why joining our team is the best career move you can make. AllTechBiZ offers you:

• Exciting, challenging fast-paced, high-performance projects that increase your knowledge and keep you engaged.
• A mentoring culture in a team environment where your strengths are valued and developed and where exceptional people challenge and inspire each other.
• First-world proven business practices bundled with a family atmosphere where your creativity is encouraged and there are paid chances to give back to the community.
• The exciting opportunity to help be a part of an internationally recognized enterprise from the early stages up.

  Primary Responsibilities:

• Interface with client end-users and management to ensure high customer satisfaction.
• Solve complex client business problems with innovative software solutions from both “off-the-shelf” and custom options.
• Help to develop and maintain internal custom applications that integrate with Enterprise Resource Planning (ERP) software systems.
• Perform Data Extractions & Analysis and build BI dashboards.
• Attain product certifications on an ongoing basis as new technology emerges.
• Prepare required supporting documentation and presentations for supported applications.
• Communicate effectively with all project stakeholders at various levels to ensure a project’s requirements are met.
• Dedicated to delivering quality results on time and within budget, while meeting customers’ expectations.
• Consult customers on digital transformation and best practices so that ALL their technology helps them to reduce costs and increase productivity, efficiency, sales and profits.
• Perform ongoing management and support of various applications to existing clients on-site or remotely.
• Performing tasks such as troubleshooting issues, conducting needs and gap analysis studies, system installation, setup, consulting, training, analysing and compiling requirements, writing specifications for software enhancements, customizing and testing.

Personal Competencies

-     A positive, “get-things-done” approach.

-     A cooperative attitude and infectious enthusiasm about your job

-     Outstanding Team Player! Willing to help others without being asked or without expecting anything.

-     Excellent Client Service skills – takes personal responsibility for quality and timeliness of service.

-     Must possess a professional presence suitable for direct corporate client interaction.

-     Excellent demonstratable written and oral communication skills

-     High ethical standards plus extremely trustworthy

-     Strong ability to independently evaluate, research and resolve problems in high-pressure situations.

- Self-motivated with the ability to follow through tasks to completion with minimal supervision.

-     Ability to prioritize, organize and manage time and resources effectively with keen attention to detail.

-     Strong technical aptitude with a willingness and ability to learn quickly and attitude to learn continuously in varied areas.

-     Must be willing to travel to visit clients most frequently locally and occasionally overseas.

Qualification, Technical Skills & Experience

1. Technical Proficiency

• Education: Bachelor’s degree in Computer Science/ Information Systems/ IT or related field from an accredited tertiary institution (required)
• Microsoft Certification: Recent Microsoft certifications Azure, Dynamics 365 BC, Microsoft 365 (asset)
• SQL: Deep understanding of Microsoft SQL Server and Database Management (required)
• Microsoft Dynamics/ ERP Knowledge: Familiarity with Microsoft Dynamics 365 Business Central or Microsoft Dynamics SL, GP, AX or NAV or another Enterprise Resource Planning (ERP), Accounting solution or related including its modules, features and functionalities as well as experience implementing. (strong asset)
• Power BI: Knowledge of Microsoft Power BI (asset)
• Microsoft 365: Proficient in the use of Microsoft Office applications including Excel, Visio and PowerPoint (required)
• Project Management Experience: Project Management experience (asset)
• Report Writing Skills -   Experience with creating dashboards, reports or visual representation of data using Power Platform, SQL Reporting Services, Crystal Reports or Management Reporter,  or other such tools (asset)
• Technical Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Dynamics SL or Dynamics Business Central, such as configuration problems, data inconsistencies, and integration challenges. (asset)

2.     Client Service and Communication:

• Active Listening: Ability to understand customer concerns and ask relevant questions to gather necessary information.
• Clear Communication: Effective verbal and written communication skills to explain solutions, provide instructions, and document interactions.
• Empathy: Compassion and patience when dealing with frustrated or confused users.

3.  Problem-Solving and Analytical Skills:
• Critical Thinking: Ability to analyze complex scenarios, identify patterns, and propose logical solutions. (required)
• Attention to Detail: Ensuring accuracy in troubleshooting steps and documentation. (required)
• Adaptability: Being open to learning new tools and techniques as Business Central evolves. (required)
• 
  
4. Business Process Understanding:
• Finance and Accounting: Familiarity with financial processes, chart of accounts, and general ledger. (asset)
• Supply Chain Management: Understanding procurement, inventory management, and order processing.
• Technical/ Service / Help Desk: Familiar with managing support help desk and tracking support tickets to completion (asset)
• 
  
5. Collaboration and Teamwork:
• Comfortable working directly with clients at all levels
• Working with Developers: Coordinating with developers for customizations, extensions, and bug fixes.
• Cross-Functional Collaboration: Interacting with other teams (e.g., sales, implementation, and training) to address customer needs holistically.
• 
  
6. Continuous Learning and Certification:
• Stay Updated: Keeping up-to-date with software updates, new features, and best practices.
• Certifications: Pursuing relevant certifications (e.g., Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate).   

All candidates must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must provide a passport-sized photo, verifiable proof of qualification, be able to furnish a police record and pass an employment security background check.

If you believe you are a match to join our dynamic team then submit an updated resume and cover letter to by May 19^th, 2024. Please use the subject line and save your document in the format: “FirstName Last Name Resume_SSS”; for example: “Jane Brown Resume_SSS.pdf” or “Jane Brown Cover_SSS.pdf”.

Whilst we thank all candidates for responding, only those short-listed will be contacted for interviews.