Information Technology Support Technician

The Information Support Technician is responsible for serving as the first contact for the resolution if IT-related issues in the organization and provide virtual and onsite assistance to colleagues concerning technical issues.

DUTIES & RESPONSIBILITIES:

· Serve as a First Point of contact for IT Support

· Guide or assist colleagues with basic steps to resolve technical issues.

· Install and configure software and computer systems.

· Upgrade or repair Hardware

· Diagnose or troubleshoot and resolve software and hardware issues.

· Support the implementation of new solutions or applications.

· User Administration

· Any other relevant duties assigned

QUALIFICATIONS AND EXPERIENCE:

· Bachelor’s Degree in Computer Science or related field

· Minimum one (1) year experience in a technical support role

· Working knowledge and expertise with a variety of software, hardware and applications

· Basic networking knowledge

· Active Directory Knowledge

· Basic Hardware repair experience