Customer Service Representative

Customer Service Representative / Sales Agent

We are seeking a highly motivated Chat Support Specialist with a strong background in customer engagement, online chat support, relationship management, and sales. The ideal candidate will possess excellent communication skills, a passion for building relationships, and a proven ability to drive sales through chat interactions. This role requires a proactive approach to engaging customers, providing exceptional support, and maximizing sales opportunities.

Responsibilities:

• Engage with customers via chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner.
• Build and maintain strong relationships with customers through personalized interactions, demonstrating empathy, and understanding their needs.
• Proactively initiate chat conversations with website visitors to offer assistance, provide product information, and guide them through the sales process.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
• Collaborate with the sales team to follow up on leads generated through chat interactions and nurture them through the sales pipeline.
• Utilize CRM software to track customer interactions, manage leads, and maintain accurate records of sales activities.
• Stay informed about product features, updates, and promotions to provide relevant information and recommendations to customers.
• Meet or exceed sales targets and key performance indicators (KPIs) related to chat support and sales conversion rates.
• Continuously seek opportunities to improve the chat support process, enhance customer engagement, and drive sales effectiveness.

Requirements:

• Previous experience in customer engagement, online chat support, relationship management, and sales roles.
• Excellent written and verbal communication skills with a customer-centric approach.
• Strong interpersonal skills and the ability to build rapport and trust with customers virtually.
• Proven track record of driving sales or meeting sales targets through chat interactions.
• Familiarity with CRM software and chat support platforms preferred.
• Ability to multitask and manage multiple chat conversations simultaneously while maintaining quality and efficiency.
• Adaptability and flexibility to work in a fast-paced environment and respond to changing priorities.
• Goal-oriented mindset with a focus on achieving sales objectives and exceeding customer expectations.

PLEASE INCLUDE YOUR CV in order for us to assess your background and relevant experience before arranging a call.

HIRING PROCESS

- Tests
- Video Bio
- Interview